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Privacy Policy

Privacy Policy
Last updated: October 5, 2024

This Privacy Policy describes how CasaandHome (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from casaandhome.com (the "Site") or otherwise communicate with us regarding the Site (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date and take any other steps required by applicable law.

How We Collect and Use Your Personal Information

To provide the Services, we collect and have collected over the past 12 months personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us.

In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide or improve the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.

What Personal Information We Collect

Information We Collect Directly from You
Information that you directly submit to us through our Services may include:

  • Contact details including your name, address, phone number, and email.
  • Order information including your name, billing address, shipping address, payment confirmation, email address, and phone number.
  • Account information including your username, password, security questions, and other information used for account security purposes.
  • Customer support information including the information you choose to include in communications with us, for example, when sending a message through the Services.

Information We Collect about Your Usage
We may also automatically collect certain information about your interaction with the Services ("Usage Data"). To do this, we may use cookies, pixels, and similar technologies ("Cookies"). Usage Data may include information about how you access and use our Site and your account, including device information, browser information, information about your network connection, your IP address, and other information regarding your interaction with the Services.

Information We Obtain from Third Parties
We may obtain information about you from third parties, including from vendors and service providers who may collect information on our behalf, such as:

  • Companies who support our Site and Services, such as BigCommerce.
  • Our payment processors, who collect payment information (e.g., bank account, credit or debit card information, billing address) to process your payment in order to fulfill your orders and provide you with products or services you have requested, in order to perform our contract with you.
  • When you visit our Site, open or click on emails we send you, or interact with our Services or advertisements, we, or third parties we work with, may automatically collect certain information using online tracking technologies such as pixels, web beacons, software developer kits, third-party libraries, and cookies.

Any information we obtain from third parties will be treated in accordance with this Privacy Policy. Also, see the section below, Third Party Websites and Links.

SMS and Abandoned Cart Notifications

CasaandHome uses cookies to help keep track of items you place into your shopping cart, including when you have abandoned your cart. This information is used to determine when to send cart reminder messages via SMS. By opting into SMS communications, you consent to receiving cart abandonment notifications through this method.

We collect phone numbers to provide SMS marketing and transactional updates, including special offers and cart reminders. Your phone number is never sold or shared with non-affiliated third parties without your explicit consent. SMS originator opt-in data and consent are specifically excluded from any data sharing agreements with third parties.

How We Use Your Personal Information

Providing Products and Services
We use your personal information to provide you with the Services in order to perform our contract with you, including to process your payments, fulfill your orders, send notifications, maintain your account, and arrange for shipping and returns.

Marketing and Advertising
We may use your personal information for marketing purposes to send you promotional communications, display ads, and tailor the Services to your preferences, including through SMS marketing campaigns.

Security and Fraud Prevention
We use your personal information to detect, investigate, or take action regarding potential fraudulent, illegal, or malicious activity. You are responsible for keeping your account credentials safe. If you believe your account has been compromised, please contact us immediately.

Communicating with You and Service Improvement
We use your personal information to provide customer support and improve our Services. This is in our legitimate interest to provide effective services and maintain our business relationship with you.

Cookies

Like many websites, we use Cookies on our Site. For specific information about the Cookies that we use related to powering our store with BigCommerce, refer to BigCommerce’s cookie policy. We use Cookies to power and improve our Site and our Services, run analytics, and understand user interaction with the Services.

Most browsers automatically accept Cookies, but you can choose to set your browser to remove or reject Cookies. Keep in mind that blocking Cookies may impact the functionality of the Services.

How We Disclose Personal Information

We may disclose your personal information to third parties for contract fulfillment purposes or other legitimate reasons, including:

  • With vendors who perform services on our behalf (e.g., IT management, payment processing, fulfillment, and customer support).
  • With business and marketing partners to provide services and advertise to you, excluding any data collected via SMS opt-ins or consent.
  • When you direct or consent to our disclosure of information.
  • With our affiliates or within our corporate group.
  • In connection with a business transaction, such as a merger, or to comply with legal obligations.

Security and Retention of Your Information

We implement security measures to protect your personal information, but no system is entirely secure. Please avoid using insecure channels to send sensitive information.

We retain your personal information for as long as necessary to provide the Services, comply with legal obligations, resolve disputes, or enforce contracts and policies.

Your Rights

Depending on where you live, you may have certain rights in relation to your personal information, such as:

  • Right to Access/Know: Request access to personal information we hold about you.
  • Right to Delete: Request deletion of personal information.
  • Right to Correct: Request correction of inaccurate personal information.
  • Right of Portability: Request a copy of your personal information and transfer it to a third party.
  • Restriction of Processing: Request that we stop or limit the processing of personal information.
  • Managing Communication Preferences: Opt out of promotional emails by using the unsubscribe link.

To exercise these rights, please contact us via the details provided below.

Third-Party Websites and Links

Our Site may include links to websites operated by third parties. We are not responsible for the privacy or security of these sites. Please review their privacy policies before sharing personal information on third-party platforms.

Children's Data

The Services are not intended for children. We do not knowingly collect personal information from children under 16. If you believe a child has provided us with personal information, please contact us to request its deletion.

International Users

Your personal information may be processed outside your country, including in the U.S., where privacy laws may differ. If we transfer personal information out of Europe, we will rely on recognized transfer mechanisms to ensure adequate protection.

Contact Information

If you have any questions or concerns regarding our Privacy Policy or your personal information, please contact us:

CasaandHome
Email: info@casaandhome.com